FAQ
How do I be a member of Gifts Greetings?
Click here to sign up now. Alternatively, approach our staff in-stores and they will assist you with your application.
Do I need to live in Singapore to sign up as a member?
No. Anyone is welcome to sign up. However, do note that delivery service is only available for the local address.
Are my member privileges eligible on both online (website) and offline (retail stores)?
Yes! For online, simply log in with your registered mobile number in your member portal before proceeding to your payment. For offline, do quote your registered mobile number before making payment.
Do I need to pay for the membership?
No. Signing up is FREE! Start as a Classic Tier Member and get an automatic upgrade to a Preferred Tier Member with a minimum S$160 nett spend within 3 years.
What if I did not spend $160 within 3 years?
We’re sorry! Your accumulative spending will be reset to S$0.
Will my membership expire?
No. This will be a lifetime membership.
May I own more than 1 membership?
No. We’re sorry, you are only allowed to possess 1 membership at any time. Membership is not transferable.
Will I be given a physical membership card?
No. Simply provide your registered mobile number upon (online/offline) payment to enjoy your privileges.
How do I check my membership status (e.g. accumulative spending, cash rebates, etc.)
Log in to your account with your registered mobile number and password. If you have signed up in stores, the login password will be your registered mobile number.
When can I start earning cash rebates?
Start earning cash rebates on your next purchase upon upgrading to Preferred Tier status.
Is there a minimum spend to earn cash rebates?
Purchases nett spend must be S$5 and above.
How do I earn cash rebates?
Every eligible S$5 nett spent at Gifts Greetings entitles you to earn a 3% cash rebate for Preferred member.
For example:
Preferred Member with a 3% Cash Rebates
Original amount: S$180.00
Amount after 10% discount: S$162.00
Final nett balance paid: S$162/=
Rebates earned: S$162 x 3% = $4.86
When do my cash rebates expire?
Validity for cash rebates will be 12 months.
Cash rebates cycle will be created on the first transaction made with rebates earned by the Preferred member. The subsequent cash rebates cycle will start from the first transaction made with rebates earned by the Preferred member.
For example:
Upgraded as a Preferred member on 1 Oct 2019
Made 1st transaction on 5 Oct 2019, $4.00 without any rebates earn.
Made 2nd transaction on 15 Oct 2019, and earn $10 rebates.
Made 3rd transaction on 20 Oct 2020, and earn $16 rebates.
A total of $26 cash rebates will be expired on 14 Oct 2020 (no Grace Period).
How can I redeem my cash rebates?
Redeem your cash rebates during your next purchase in-stores/online purchases.
For online purchases, at the cart page beside REDEEMABLE REBATES, click on the amount. A Points Redemption pop-up will appear and you can key in the amount you would like to redeem and click submit.
Are my cash rebates transferable?
Rebates are not-transferable and cannot be exchanged for cash.
What happens to my cash rebates if I return the items I purchased?
Cash rebates earned on that transaction will be deducted from your account accordingly.
When will I enjoy birthday privileges?
Once you are our Preferred member, enjoy double cash rebates on your birthday month and a $10 Birthday eVoucher will be auto-credited to your account on the first day of your birthday month.
Will I get notified of birthday privileges?
You will receive an email on the first day of your birthday month if you have given consent for us to communicate with you via email.
If you have upgraded to the Preferred tier during your birthday month, you will not receive any email. However, birthday privileges are still valid and available for redemption on online and offline platforms.
Can I use my eVoucher and cash rebates at the same time?
Yes. Both privileges can apply to the same transaction.
Can I use 2 available vouchers in the same transaction?
No. Member vouchers can only be used once per day.
Can I use my eVoucher for online purchases?
Yes. On the cart page, look for the section YOU HAVE UNUSED VOUCHERS CLICK HERE TO USE YOUR VOUCHERS. Click on it, a voucher list will pop up with the available voucher you can use in the transaction. Click apply right beside the voucher you would like to use and it should be auto deducted from the total bill.
Will all eVoucher in my account expire?
Yes. Each eVoucher has a different validity period.
All vouchers' expiry time is set to 00:00:00. This means that the issued voucher dated 01/01/2021 00:00:00 will be available for redemption until 30/01/2021 23:59:59. By 31/01/2021 00:00:00, the voucher is considered expired and cannot be redeemed.
Note:
- The issued day is equal to 1 day
- So 01/01/2021 + 1 year - 1 day = 31/01/2021
Will I still enjoy my privileges at your fair/event/atrium?
Due to POS limitations, our Toys And Gifts Fair is excluded from the benefits of the Gifts Greetings Membership Programme.
- Classic Member will not be able to accumulate their spending and redeem eVouchers.
- Preferred Member will only enjoy discount privileges but will not be able to earn/redeem cash rebates, and e-vouchers.
I just changed my personal information; do I need to update it?
Yes, please! Email us at customercare@giftsgreetings.com.sg to update any changes of your personal information (e.g. registered mobile number) as any wrong information (e.g. D.O.B) could cause you to be unidentifiable as our member to enjoy your privileges.
How will I be informed of the latest news?
New products, promotions, and special privileges will also be notified via email, so do check your inbox for the latest updates! Do also follow us on social media (Facebook/Instagram) to get the latest news!
I haven’t been receiving any membership email, what should I do?
We’re really sorry! Do email us at customercare@giftsgreetings.com.sg and let us know your concerns. However, depending on the number of applications per day, we may take a little while to process. Be patient with us, thank you for your understanding!
How do I withdraw from Gifts Greetings Membership Programme?
Do note that your personal details will be deleted from our data system and all unredeemed eVouchers and cash rebates will be forfeited.
HOLDING ON TO THIS CARD?
What changed?
Nothing much. Just more attractive privileges to enhance your shopping experience at Gifts Greetings!
Changes to Gifts Greetings Membership Programme
Effective from September 2018, Gifts Greetings Members holding on to the red physical privilege card will be able to earn cash rebates and use eVoucher at any Gifts Greetings retail or online store. Also, Gifts Greetings members will now enjoy thrilling benefits during birthday month!
Privileges made easier
Yes, we heard you! Moving on, rather than showing your physical membership card for privileges, quote your registered mobile number before payment.
If you’re still holding on to our physical red privilege card, do head down to any of our outlets and approach our staff to update your particulars. We seek your kind understanding to give us 3 working days to port your details into this new membership program.
Do still bring along your physical privilege card and enjoy your discount privileges within these 3 working days. Once we port you over to our new membership program, you will receive our email notification.
Earning of Cash Rebates
Every S$5nett purchase entitles you to 3% cash rebates. Use your cash rebates off your total bill during your next purchase with no minimum amount spent. Validity for cash rebates will be 12 months.
Cash rebates cycle will be created on the first transaction made with rebates earned by the Preferred member. The subsequent cash rebates cycle will start from the first transaction made with rebates earned by the Preferred member.
For example:
Upgraded as a Preferred member on 1 Oct 2019
Made 1st transaction on 5 Oct 2019, $4.00 without any rebates earn.
Made 2nd transaction on 15 Oct 2019, and earn $10 rebates.
Made 3rd transaction on 20 Oct 2020, and earn $16 rebates.
A total of $26 cash rebates will be expired on 14 Oct 2020 (no Grace Period).
On your birthday month
Enjoy 2X 3% cash rebates for the whole of your birthday month with every S$5 nett spent. Moreover, treat yourself with a $10 Birthday eVoucher automatically issued to your member account valid for one year with no minimum spending required!
All vouchers' expiry time is set to 00:00:00. This means that the issued voucher dated 01/01/2021 00:00:00 will be available for redemption until 31/12/2021 23:59:59. By 01/01/2022 00:00:00, the voucher is considered expired and cannot be redeemed.
Note:
- The issued day is equal to 1 day
- So 01/01/2021 + 1 year - 1 day = 01/01/2022
A gift from us to you
As a way of thanking our valuable existing members, a $5 eVoucher will be automatically credited to your account when you bring along your physical privilege card to any of our outlets to update your particulars.
This $5 eVoucher will be valid for a month. You can utilize this $5 eVoucher straight when you spend $50nett in a single transaction.
I do not wish to upgrade to this new membership program. Is it possible to continue holding on to the physical privilege card?
Yes. Kindly note that you will only be entitled to discount privileges. If that is alright with you, sure! Remember to show your privilege card before making your payment.
A click away
For easy access to your membership account, you can now log in through our online portal here to check your latest membership status or eVoucher validity. On the Members' login screen, both Mobile No and Password will be your registered mobile number.
If you still have any further inquiries, please drop us a line at customercare@giftsgreetings.com.sg and let us know your concerns.
Gifts Greetings Membership Programme privileges and conditions may be amended or withdrawn without prior notice. Thank you!